1. Service Description
RLD provides a manual revenue audit service designed to identify billing discrepancies, unrecorded charges, and incorrectly applied discounts within the documents provided by the client. The service delivers an executive PDF report with findings, estimated recoverable amounts, and actionable recommendations within 72 hours of receiving complete and valid documentation.
2. Scope of Service
The audit covers the period and documents specified at the time of purchase. Standard scope includes the last 90 days of billing, CRM, and subscription data submitted in text-searchable PDF format, up to 120 pages per file. Extended scope options are available at additional cost as specified in the pricing page.The service is limited strictly to the documents provided. RLD does not access external systems, APIs, or databases belonging to the client.
3. Document Requirements
Client agrees to submit text-searchable PDF files exported from their billing, CRM, or payment systems. Scanned image-based PDFs may incur additional processing fees or extended delivery timelines, which will be communicated prior to analysis. Files must correspond to the purchased review period.
4. Payment
Full payment is required before analysis begins. Accepted payment methods are specified at checkout. All prices are in USD. Payment confirms client acceptance of these Terms of Service.
5. Delivery
RLD commits to delivering the audit report within 72 hours of receiving complete, valid documentation and confirmed payment. The 72-hour window begins upon receipt of all required files in the specified format. Incomplete or non-compliant submissions will pause the delivery timeline until corrected files are received.
6. No Guarantee of Results
RLD guarantees a thorough and professional audit process. Results depend entirely on the quality, completeness, and accuracy of the documentation provided by the client. RLD does not guarantee the discovery of revenue leakage in every audit. The absence of findings indicates no discrepancies were detected within the submitted documents during the reviewed period.
7. Refund Policy
Due to the nature of manual professional services, payments are non-refundable once analysis has commenced. If RLD is unable to deliver the report within the agreed timeframe due to reasons within RLD's control, the client is entitled to a full refund. Refund requests must be submitted within 7 days of the scheduled delivery date.
8. Data Handling and Confidentiality
All documents submitted by the client are used exclusively for the purpose of the contracted audit. RLD does not share, sell, or transfer client files to third parties under any circumstance. Files are permanently deleted upon delivery of the final report. RLD maintains restricted internal access to submitted documents throughout the review process.Clients retain full ownership of all submitted documentation at all times.
9. Limitation of Liability
RLD's liability is limited to the amount paid for the contracted service. RLD is not liable for business decisions made based on audit findings, indirect damages, loss of revenue, or consequential losses of any kind. The audit report is provided for informational purposes and does not constitute legal, financial, or accounting advice.
10. Intellectual Property
The audit methodology, report structure, and analytical frameworks developed by RLD are proprietary. Client receives a license to use the delivered report for internal business purposes only. Reports may not be resold, redistributed, or published without prior written consent from RLD.
11. Confidentiality of Methodology
RLD's detection patterns, analytical criteria, and review processes are confidential and proprietary. Clients agree not to reverse-engineer, replicate, or commercialize RLD's methodology based on the findings or structure of the delivered report.
12. Governing Law
These Terms are governed by the laws of the State of Delaware, United States. Any disputes arising from these Terms shall be resolved through binding arbitration in the State of Delaware.
13. Modifications
RLD reserves the right to update these Terms at any time. Continued use of the service following notification of changes constitutes acceptance of the updated Terms.
14. Contact
For questions regarding these Terms, contact us at: contact@rldaudit.com